Privacy Policy

Last Updated: October 1, 2026

At PAL CNA Training Academy, we value your privacy and are committed to protecting the personal information you provide through our website. This policy explains what information we collect, how we use it, and who we share it with.

Information We Collect

When you submit an application through our website, we collect the information you provide, which may include:

• Name
• Date of birth
• Email address
• Phone number
• Mailing address
• Program selection
• Other information necessary to process your application

We also collect any information you voluntarily provide during the application process.

Website and Security Information

When you use our website, our servers and service providers may automatically process limited technical information, such as:

• Your IP address
• Browser and device information (user agent)
• The pages or resources you request
• The date and time of your requests
• Connection and security-related information
• Information recorded in server, error, and security logs

For example, the session records our website keeps while you browse or are signed in include your IP address and browser information. We use this information to operate, secure, troubleshoot, and maintain the website, and to prevent spam, fraud, abuse, and automated activity.

Cookies and Similar Technologies

Our website uses cookies and similar browser technologies that are necessary for the site to work. These include a session cookie that keeps you signed in and remembers your progress through forms, a security token (XSRF-TOKEN) that helps protect forms from cross-site request forgery, and, if you choose "Remember me" when signing in, a cookie that keeps you signed in on that device.

We use these cookies for website functionality, security, forms, sessions, and account sign-in. We do not use them for advertising. Third-party services we use, such as Cloudflare Turnstile and Stripe's checkout pages, may use their own browser technologies to provide their services, as described in their privacy policies.

How We Use Your Information

We use the information we collect to:

• Process and review your application
• Communicate with you about your application or enrollment
• Maintain student records
• Operate and manage our educational programs
• Enter CNA student information into Headmaster TMU to create and maintain student accounts required for the CNA program
• Operate, maintain, secure, and troubleshoot our website
• Protect our website and user accounts from spam, fraud, and automated abuse
• Meet legal or regulatory requirements when applicable

We do not use your information for advertising or marketing analytics.

Sharing Your Information

We do not sell or rent your personal information. We may disclose personal information to service providers and other third parties when necessary to:

• Process application fees and other online payments through Stripe, our payment processor
• Provide CNA student information to Headmaster TMU, a third-party platform used to create and manage student accounts for the CNA program
• Perform security checks on account registrations and sign-ins through Cloudflare Turnstile, our security verification provider
• Comply with applicable laws or legal obligations
• Protect the rights, property, or safety of PAL CNA Training Academy, our users, or others

We make these disclosures only for operational, program, payment, security, or legal purposes.

Payment Processing

Application fees and other online payments, such as tuition payments, are processed by Stripe. When you pay, you are taken to a Stripe checkout page where your payment card information is entered and handled directly by Stripe. We provide Stripe with information needed for the payment, such as your email address and the amount due. Stripe's handling of your information is subject to its own privacy and security practices. PAL CNA Training Academy does not store your full payment card information.

Security Verification (Cloudflare Turnstile)

Our account registration and sign-in pages use Cloudflare Turnstile, a security service provided by Cloudflare, Inc., to help protect our website from bots, spam, fraud, and automated abuse.

When you visit these pages, Turnstile runs in your browser and may process technical and security signals about your browser, device, connection, and request. This may include your IP address, browser (user agent) information, connection and security characteristics, the website you are visiting, and a verification token created during the security check.

When you submit one of these forms, our server sends the Turnstile verification token and your IP address to Cloudflare to complete the verification.

Cloudflare's handling of this information is governed by its own privacy documentation, including the Cloudflare Privacy Policy and the Cloudflare Turnstile Privacy Addendum.

Data Retention

We keep personal information for as long as reasonably necessary to operate our business, administer our educational programs, maintain required student records, comply with legal and regulatory obligations, and resolve disputes.

Security

We use industry-standard administrative, technical, and physical safeguards designed to protect the personal information we collect. While no method of electronic storage or transmission is completely secure, we take reasonable measures to help protect your information.

Children's Privacy

Our website and application process are intended for individuals seeking admission to our educational programs. We do not knowingly collect personal information from children under the age of 13.

Your Information and Choices

If you have questions about the personal information we hold about you, or if you need information corrected or updated, please reach out through our Contact page. We will review your request and respond as appropriate. Some student, business, legal, or regulatory records may need to be kept, so we may not be able to delete every record on request.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please use the contact information provided on our Contact page.